BLP Insurance, the specialist residential and commercial insurer, has joined the Consumer Code for New Homes (CCNH). The Code is approved by the Chartered Trading Standards Institute.
The objective of the CCNH Code is closely aligned to the BLP Code for the Sale of New Homes, which BLP Insurance launched in 2015. Both Codes establish mandatory standards for the marketing, selling and purchasing of new homes by registered developers. Warranty providers signed up to the Codes have a genuine commitment to consumers; improving standards of construction and raising customer service standards in the new homes market together with a clear complaints process to resolve any issues.
The success of the CCNH Code will be measured through key performance indicators that assess buyer satisfaction levels, complaints, dispute resolution remedies and buyer engagement levels. The effectiveness of the CCNH Code will be monitored on an on-going basis by an independent administrator appointed by the CCNH Board.
Kim Vernau, CEO of BLP Insurance said:
“A proliferation of Consumer Codes has been made available to new home buyers over the last two years. It has always been our view that an industry-wide Code to support best practice and improved consumer protection was the optimum approach. Home Buyers require clarity and transparency in the sales and post sales process. If things go wrong they also need access to an effective low cost dispute resolution process.
We are pleased to be joining the CCNH Code that provides a unified approach for the consumer from five warranty providers.”
Sarah Langley, Managing Director of the Consumer Code for New Homes said:
“We are delighted to welcome BLP Insurance to Consumer Code for New Homes. BLP share our values and objectives and we look forward to working with them in our quest to raise quality standards in housebuilding and protect home buyers.”
The Consumer Code for New Homes has been established to be of maximum benefit to consumers and its aim is to provide a genuine commitment to improving standards of construction and raising customer service standards in the new build homes market, recognising that part of that commitment is providing consumers with a voice (and a clear complaints process) when things simply don’t go according to plan when they buy a new home from a developer.
This underlying principle is echoed in the approach of the Code Users of the Consumer Code for New Homes (the Warranty Bodies who are signed up with us), whose site surveying activities help to improve the quality of construction in house-building.
And through this quality focused approach, CCNH demonstrates a real desire to have a truly industry-led Consumer Code which can be of maximum impact in the new build homes market and can respond to real practices and trends in the industry.
The Code was approved by the Chartered Training Standards Institute earlier this year as part of their Approved Codes scheme, which CTSI took over from the OFT in 2013. Code approval is a rigorous two-stage process which took CCNH around 12 months to achieve. This external approval adds real consumer-focused oversight of the Code and ultimately demonstrates to consumers that our registered developers work to our expected standards.
About the Consumer Code for New Homes
For any media queries, please contact:
Head of Brand and Marketing
M: 07876 503 702
Further information about the Consumer Code for New Homes:
Social Media Channels