Solicitors & Estate Agents

There is a list of our Code Members on our website here.

Even if a Developer is a Member of Consumer Code for New Homes it doesn’t mean every Development or unit is covered by this Code (because they may have registered a Development with another Structural Warranty Body which isn’t one of our Code Users).

If there is any doubt, you should ask the Developer to clarify which Code applies to the Development.

Unfortunately, we can only provide you with advice if the Developer is a Member of our Code.

If the Developer is not listed here, please contact the Developer, selling agent or the Structural Warranty Body to establish which Consumer Code the Developer is a Member of.

Useful Links

Other Consumer Codes in the New Homes sector:

Consumer Code for Homebuilders – https://consumercode.co.uk/

International Construction Warranties Ltd – https://i-c-w.co.uk/

AHCI Ltd – http://www.ahci.co.uk/

New Homes Quality Code – https://www.nhqb.org.uk/

For Complaints about areas covered by the Code, Buyers can escalate their Complaint to a formal Dispute and apply to the Code’s Independent Dispute Resolution Scheme, which is run by CEDR.

Buyers can escalate their Complaint if:

1. The Developer has not responded to their formal complaint made in writing within 20 working days, for reservations made from the 1st January 2024 (or 30 working days for reservations made up to the 31st December 2023 – to which Version 4 of the Code applies).

2. The Buyer and the Developer have reached a point where they can’t agree on resolution of the Complaint. This is known as ‘deadlock’.

3. 56 calendar days have elapsed since the Buyer made their Complaint to the Developer, and they choose to pursue their Complaint formally via the Independent Dispute Resolution Scheme.

Buyers should contact their Structural Warranty Body if they think the Complaint relates to those areas covered by the Structural Warranty.