Home Buyers

Overview of the Code

• Overview of the Code
• How does it work?
• Why is it necessary?
• Feedback and Complaints
• Dispute Resolution
• FAQs

If you are planning to buy a new-build home, the Consumer Code for New Homes is here to support you.

Buying a new-build home is an exciting time. But as it is one of the largest investments you’re likely to make, it’s important that you understand the process, what you’re buying and what help is available if problems arise.

The Consumer Code for New Homes, approved by the Chartered Trading Standards Institute, has been established to ensure that best practice is followed by registered Developers in respect of the marketing & selling of New Homes to consumers. The Code also sets expected standards for after sales customer care service.

It has been established to be of maximum benefit to consumers and its ultimate aim is to provide a genuine commitment to consumers, to improving standards of construction and raise customer service standards in the New Homes market, recognising that part of that commitment is providing consumers with a voice and a clear complaints process when things simply don’t go according to plan when they buy a New Home.

These principles are echoed in the approach of the Consumer Code for New Homes Code Users (the Structural Warranty Bodies which are registered with us) whose site surveying activities help to improve quality of construction in house-building.

And through this quality-focused approach, the Consumer Code for New Homes demonstrates a real desire to have a truly industry-led Consumer Code which can be of maximum impact in the New Homes market and can respond to real practices and trends in the industry.